❖ Customer Service

SERVICES

We offer product design and manufacturing according to your requirements, our term is very clear based on a minimum amount of purchasing or exportation.
We can, in specific cases, undertake to personalize our products for company purchases.

Please feel free to request a price proposal or additional information by sending an e-mail to info@killariperu.com or contact us through our CONTACT FORM, we will be pleased to provide you with the information promptly.

PRIVACY

The information provided to KILLARI PERU is not shared with other businesses, and is only used to improve our quality of service and our products.

PURCHASE ORDERS

» We do not require a minimum amount for a purchase order.
» The prices within the territory of Peru are in Nuevos Soles, and for other countries in American Dollars.
» In the case that when requesting a piece, this may not be available, we will send you an e-mail with an expected date of its availability.
» The shipping and handling cost in Peru and to over the world is assumed by the client according to the rate established by the postal service.
» We will send an e-mail with explaining the total costs.
» After its acceptance and confirmation of the deposit we will send the product to the address provided to us upon previous agreement on the delivery time.
» For consultations on export or wholesale purchases, please contact us to our e-mail info@killariperu.com and we will gladly respond any questions or contact us through our CONTACT FORM

STEPS TO REQUEST A PURCHASE ORDER

1. Choose the piece(s) you would like to purchase.
2. You can check the items chosen in the lower window called "Your Shopping Cart".
3. If you are satisfied and want to order, PRESS ORDER, three windows will be opened. On the first one, you must enter your complete name, on the second one, enter your contact email and on the third one, any observation you may have such as the size of a ring. You will complete the process when a confirmation window displays, therein you will have the option to fill a form to add some comments to your order.
4. Once we receive your order, we will confirm its availability within 48 hours, the total cost, the shipping and handling cost, and the bank account where to deposit the payment.
5. Once the total amount is deposited, please send the scanned voucher to sale@killariperu.com (if the deposit happens at the counter) or a copy of the confirmation mail provided by the bank (in the case the deposit is done through the internet).
6. Within 48 hours of receiving the confirmation of the deposit (s,) the requested item(s) will be sent to the address you notified, after coordinating the reception hour.

WARRANTY AND CLAIMS

The warranty we offer includes original faults or of production, replacing or repairing the piece as necessary.
The warranty is not offered for inadequate use of the product or as the result of natural wear. To start a claim, you must do it within 7 calendar days by sending an e-mail to sale@killariperu.com explaining the reason, and we will reply to you shortly.

CARE AND MAINTENANCE

» Every jewel should be treated with care, avoid the contact with perfumes, creams and any chemical product.
» Do not sleep with the jewels.
» Keep the jewel separated in a closed container. You can use the packing where the jewel was received.
» Use a fine flannel or cotton to clean it. If it was necessary, you can clean the jewel with warm water and a small quantity of dishwashing detergent. Then, rinse the jewelry with plenty of water to finally dry it well and with care with a smooth cloth.
» Do not use detergents that contain ammonia.
» The polished with a special cloth for jewels maintains the shine and renews the antioxidant protection.

WHAT IS MY RING SIZE?

Please print the following file RINGS SIZE, follow the directions, and send us the ring size chosen in the order form.